Draft for legal review. Effective date to be set on publication.
Privacy Policy
This policy explains what personal information TCR LLC collects when you use ScopeFlow, why, and what your rights are.
What we collect
- Account information: your name, work email and role, and the company you belong to — needed to sign you in and to show who did what.
- Business content you enter: rates, templates, projects, estimates, documents you upload, and messages to the assistant. This is your organisation’s data; we process it only to provide the service.
- Usage and technical data: sign-in events, audit records of changes, and diagnostic logs needed to keep the service running and secure.
- Support and billing contact: what you send us through the Support page or email, and billing contact details where a paid plan applies. Card details are handled by our payment provider and never reach our systems.
AI-assisted features
When you ask the assistant to read a document or extract a quote, the contents of that document are sent to our AI provider for that request only. Nothing is stored with the provider, and we do not use the Files or retention features of that service. Our own database records references and metadata (which file, how many tokens, how long it took) — never the document’s contents or the message text beyond your own conversation history in the application.
How we use information
To provide, secure and support the service; to bill for it; to tell you about service changes and planned maintenance; and to meet legal obligations. We do not sell personal information and we do not use your business content to train models.
Sharing
We use hosting, database, authentication, email and payment providers to run the service, each under contract and only for that purpose. We share information with authorities only where the law requires.
Retention
Account and business content is kept while your organisation has an account and for a reasonable export period afterwards. Audit records and logs are kept for as long as needed for security and legal purposes.
Your rights
Depending on where you are, you may have rights to access, correct, export or delete your personal information, and to object to or restrict some processing. Ask us at support@scopeflow.us; your organisation’s administrator can also action most requests directly in the application.
Contact
TCR LLC, by email at support@scopeflow.us. We will update this policy when our practices change and notify administrators of material changes.
ScopeFlow is operated by TCR LLC. Questions about any of these documents: support@scopeflow.us.